Unfortunately, when it comes to risk management, there’s no material safety data sheets, engineering limits or forecasts when it comes to people risks and how they’re going to act, react and behave in any given environment or situation. Even though it’s the most unpredictable and complex factor in the mix, it’s often the least considered and most underestimated. There’s no shortage of stupid people in the world. In fact, many people excel in this area every day of the week and should certainly not be trusted with open flames or power tools, or anything without smooth edges.
The problem is that when you're responsible for people who are unpredictable, or taken to doing idiotic things, it's vital that you watch them and actively manage them. Unlike finding a faulty or damaged piece of equipment and replacing it with a new one, the people risk is far more emotive and complex.
If you can exclude a student from activities who simply will not listen or engage, that could be the best solution, as they drag everyone else down with them. However, often schools are reluctant to take definitive action and sadly, sometimes as leaders, we’re stuck with a compounding people risk until their idiocy negatively impacts on the group and someone higher up in the organisation suddenly realises that what you said in assessing the participant risk has now come true. This is not a situation in which you want to find yourself. It’s worth having good behaviour management strategies in place, such as higher staff to student ratios or modified programs when the people factor has the increased potential for producing adverse risk to the staff and the group.
As with any other individual component of risk, behaviour alone isn’t necessarily critical and with a good leader more often than not, as with every other risk factor in isolation, is not a major concern. However, throw in a bit of bad weather, forget or misuse some vitally important piece of safety equipment and you’re now shaping up for some major issues.
When you’re reviewing your risk management systems, it’s well worth considering the interaction of these three components in the context of your organisation and how you can best address them when running any sort of program. Being aware of how the level of risks escalate as one or more aspects are compromised, will help you to build far greater situational awareness. This keeps your risk management practices alive to ensure safe operations and great educational outcomes.
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