Not long ago, I was in Thredbo for what was often the busiest week on the ski fields. It was a combination of the last week of the school holidays, coupled with the Redlands Cup and a number of other inter-schools snow sports’ competitions. Many teachers use the draw card of snow sports to organise a school trip and at the same time get themselves a nice expenses ‘paid’ vacation! Whilst I’ve gone on one of these trips before, there’s often a lack of understanding of the risks inherent with snow sports that comes with this and having been part of a major snow sports’ program for six years that ran for the whole season, we would often see other schools’ groups on the mountain that were less than prepared for the conditions and the overall environment. 

​Whilst I’m not saying that teachers just throw caution to the wind, however, the risk profile of snow sports is one of the highest of any outdoor activity. Combine, speed, trees, ice, freezing conditions, lots of equipment, kids and other people who are out of control on the slopes and you get a challenging recipe for injuries. However, this shouldn’t be the case and through careful planning and management, every trip can be an enjoyable and rewarding experience.

So what are some ways to help plan for a safe and effective ski trip?

1. Consider skill level. If you’re taking absolute beginners, they should be in lessons all day and actively supervised. Given the fact that you’re most likely not an instructor, it’s better to figure in an additional cost for beginners to allow them the best opportunity to learn and develop their skills in a structured manner.     
2. Group size. If you have more experienced skiers and riders and you’re going to allow them to head off on their own, then you need to make sure they’re in a group of a minimum of 4. You must ensure they’ve got your contact numbers and you have their contact numbers as well in case of an emergency. Each group should have ski patrol’s numbers in their phones and it’s a good idea to give them a laminated business card with ski patrol and your number on it.  
3. What to do in the event of an injury. Students need to be briefed on what to do if one of their group of 4 is injured. Firstly, call ski patrol! There’s every chance, ski patrol will get there sooner than you and they’re most likely trained at a higher level of first aid than most teachers as well. Once they’ve called ski patrol, keep the group together and call you as the teacher in charge. If they have to split the group, because they can’t raise ski patrol, two ski to the nearest lift and make contact, the other person stays with the injured student. At no point should any student be on his or her own.
4. Check in times. Ensure you set clear check in times and locations so that you have regular meeting points to check that all students are accounted for and in good health. If a student fails to meet the check in deadline, call them on his or her mobile, if contact with you hasn’t already been made.  
5. Hydration & Sunscreen. Despite it being really cold and the middle of winter, dehydration and sunburn are major risks. Keep reinforcing the need to remain hydrated and apply sunscreen to exposed skin (mainly lower face as everything else should be covered).  
6. Unless students are experienced skiers and riders with good quality gear, you shouldn’t allow mum and dad’s old gear to make its way down to the slopes. Whilst ski hire adds to the cost, it’s far cheaper than dealing with a major injury because of rubbish equipment.  
7. Everyone must wear a helmet! This is not up for discussion. If you let kids or your staff ski without a helmet you’re asking for trouble. Make sure helmets are specifically designed for snow sports and are correctly fitted.  
8. Set suitable boundaries for your students as well. A lot of them will want to go straight to the jumps and terrain parks, but this takes a certain skill level to do safely and properly. If they want to do this, then put them in lessons so they can develop their skills in a safe and positive manner. Most injuries I’ve dealt with over the years have originated from jumps, boxes and rails!​

Coming from Australia, there’s not too many double black diamond runs on our ski fields. In fact, when it really comes down to it, a double black in Australia is like comparing a gentle paddle along a river, with a grade 5 rapid. They’re just not the same. So when I went to ski Colorado, I was excited, yet nervous at the same time because the runs are steeper, longer and harder than anything back home.

Fear and excitement is what makes skiing so much fun and I couldn’t wait! The first thing I noticed when I landed in Denver, was how ridiculously cold it was compared with home, where you can get away with skiing in a t-shirt sometimes (that’s if it’s not raining). It felt good walking out of the terminal into that bracing cold, knowing I was in for some awesome runs! It also felt good getting out of the airport because of those weird murals!!! Has anyone else seen them? They’re messed up! I was wandering along and noticed there’s a soldier with a gas mask on painted on the walls of the arrivals lounge. Kinda weird… As this was my first trip to the US, I didn’t think much more of it, as I assumed that all airports in America must be the same, given the love of guns and stuff! But then later found out about all the conspiracy theories about the airport!!! If you haven’t heard any of them, please check them out! They’re insanely awesome, messed up and funny and I can’t wait to fly back in to Denver to see it all again. Anyway, I digress, back to skiing!
​
I headed to Breckenridge, where I was based for the season cooking meals and helping out in the house with an Australian snowboarding team. The job was simple. I cooked meals for the 25 people in the house and did the shopping and I was able to ski each day! Basically, my dream job. So each morning I went out skiing and then after lunch I went back to the house, prepped dinner and cooked. This gave my heaps of time to explore the four peaks of Breckenridge, as well as Keystone, A-Basin and an awesome day at Beaver Creek.

​I’d been skiing there for a week and kept seeing expert only signs plastered around the slopes. My doubting inner voice kept telling me, ‘Don’t go there,’ you’re not an expert, you’re from Australia. However, my much louder more adventurous inner voice kept telling me, ‘Get there now!’ What are you doing on this lame single black diamond? There’s two more categories higher! Hurry up and do it!!!’  Needless to say, adventurous inner voice won out! There’d been a couple of decent snow falls over the previous few days and they’d finally opened up Peak 10 at Breck, which they’d been holding off doing to ensure depth to the base. I rushed over thinking the whole peak would be tracked out, only to find it relatively empty. This was fantastic! I jumped on the chair and headed up. At the top I saw the sign that drew me in! It pointed to a fresh double black run! It called to me, it dragged me in… It was Dark Rider! My stomach churned as I thought of all the things that could go wrong. I was pushing things too hard, I could break something, I could hit a tree, I could set off an avalanche (something we definitely don’t have in Australia). But once again, adventurous inner voice won with such well-formed arguments as, ‘Just shut up and go for it!’ Ok, you’re the boss! And with a skate of the skis and push of the stocks, I shot forward and down the incredibly steep run, plowing through waist deep powder with every turn. Bam! I copped a face full of snow, pumping up, I turned, dropped back into the powder and Bam! Another face full of snow! This was awesome! My heart raced as I weaved through the pines and danced through the deep powder around me.

I soon reached the bottom. I could feel my chest pounding, my legs burning and a smile on my face I couldn’t wipe off. Turning back, I glanced up to see what I’d ridden, my single set of tracks curving down the insanely steep run! I’d made it! It felt amazing. For me the fear of the unknown double black was finally put to rest. I’ve skied since I was five years old, but I’d always had the self-doubt around taking on a seriously challenging run. However, a few days before Christmas, I’d finally done it and I couldn’t have been any happier!  As with anything in life that pushes the boundaries, if you put in the effort, build up to it and are confident in your ability to take that final leap which scares the hell out of you, then you can do anything!
​
As soon as I caught my breath, I was back on the chairlift, to do it all over again!

​One of the hardest things for Outdoor Education Programs is they take a lot of hard work to create. Lots of thought, time and effort go into designing, developing, assessing and testing a program. However, once a program is up and running, it’s far easier to repeat the same trips, rather than creating new experiences all the time. After all, most students only ever do that program once, so for students, it’s a new experience.
 
Consequently, people get into the pattern of doing the same things over and over again. When you’ve got a good program going, despite the repetition, people often stick with it. The problem with this however, is that it can lead to organisations becoming complacent. Staff become happy with the daily run of the mill program and fail to renew and change.

This creates stagnation within an organisation and when an organisation stagnates, a number of problems emerge. If don’t have a culture of continuous improvement within your organisation, you risk becoming complacent in what you’re doing. Complacency can lead to operational and organisational blind spots. When dealing with outdoor activities that involve various levels of risk, this creates a dangerous problem, often known as the expert blind spot.

The expert blind spot often occurs when you have a teacher or instructor who’s very good at the task. The same thing has been done for years and years and complacency and a false sense of security can start to creep in. When you believe you know everything there is to know about an activity and you can do it without even thinking about what you’re doing, you’re now in the danger zone, without even realising it.

Henry Doherty, the successful Irish businessman famously said, ‘Be a student as long as you still have something to learn, and this will mean all your life!’ This is a poignant statement that’s so true for everybody that’s ever lived. No matter how much experience you have, you can always learn something new. If you get to the point where you can learn no more, then you’re just lying to yourself and everyone around you.

Programs that have been running for many years with the same staff who don’t like to assess, improve or vary the activities, risk falling into this blind spot danger zone. Subsequently, the risk of injuries or catastrophic failures dramatically increases as the blind spot entrenches itself deep into the person’s psyche. Be cautious when you start to hear statements such as, ‘We’ve always done it like this, so it’s fine,’ ‘That weather front’s ok, I’ve been in worse before.’ ‘We don’t need a risk assessment done on that. We all know what we’re doing!’ ‘We’ve done it so many times before, nothing can go wrong…’

What can you do to prevent the expert blind spot creeping in? One of the ways is for continuous improvement to be the goal of your program. What you’ve done last time wasn’t necessarily as good as what you’re going to do the next time. It’s not that you’re doing a sloppy job now but we can always do better. We can always improve on our processes and procedures. We can always improve on our cultural make up within our organisation. We can always find better activities to do. We can always find more challenging activities to do.

Rotate the locations of where you’re going on your programs. Rotate the staff that are running your programs. After all, it’s often staff becoming stale in what they do that can be a great causation for the expert blind spot to creep in. This doesn’t mean you just randomly shuffle your staff for the sake of shuffling it. There needs to be a reason. Plan it that way. Let staff experience different activities. Let staff develop different skills. Send staff on training courses. The amount of new knowledge that I get from every training course I do is immeasurable and it’s not just the content. It’s about engaging with other professionals in the field. Finding out what each does; listening to stories and experiences. If you go in with that attitude ‘I’m looking forward to learning something new,’ you’re going to get a lot out of it. If you go in with the attitude, ‘I know everything and I’ll prove it to you,’ you’re an idiot and the root cause of the problem.

It’s a very tricky dynamic with which to work.  I’ve worked with some of these so called “experts” in the past. It’s more an attitude than anything else. Sure each has experience in the field but this blind spot once put me in a situation where we were hit by an extraordinary storm and we were absolutely smashed by it. We were lucky that we didn’t have anything more than a couple of students with hypothermia. I was a junior instructor at the time and despite my objections to going out in that weather, I was told: ‘No it’ll be fine.’ That put us at significant risk of harm. It’s this blind spot where it’s just day in, day out in your daily routine of running a program, ‘no it’ll be fine,’ that creates problems in the long run. 

​To avoid these problems: Go on some professional development. Open yourself up to an analysis of the program that you’re running. Ask your staff what each thinks of the program. Ask your students what each thinks of the program. Look for feedback that can be used constructively to improve your program, improve your processes and improve the overall experience of everyone involved. Don’t let yourself become stagnant. Don’t let yourself get lulled into this false sense of security that ‘we’ve always done at this way’ or ‘we stick to this because we know this so well.’ Ultimately, that can be counterproductive and that can lead to a dangerous situation with that expert blind spot is your blind spot.